People who write about food and restaurants, as we have for some 35 years, sometimes face serious dilemmas. As we have written many times, we do not accept free meals, and on several occasions, when a restaurateur has ignored our policy, we simply have not written about the establishment, leaving a couple of places we like out of our last book for that reason.
We faced a different situation recently, and after considerable thought and discussion, we decided that a different approach would be proper and fair to the restaurant because we thoroughly enjoyed the meals, if not the entire experience.
So we recently visited Athena’s, a Greek restaurant in Ellisville, on a Saturday night. We vary the evenings on which we dine out, mainly for our own comfort, but we sometimes pick a specific day to see how the restaurant performs under the pressure of a busy weekend or on a quiet night. We like Greek food (Ann slightly more than Joe because of her strong preference for lamb), and since we never had visited Athena’s, we settled on a Saturday night and made a reservation for 8 p.m.
We arrived a few minutes before 8 and after she looked into the dining room, were told by a charming, in-command hostess that someone was putting the wine glasses on the table and it would be ready in a moment. It was. We had used our name on the reservation, but the hostess had told us she was from San Diego and we did not think she had recognized us as restaurant writers.
We were seated, greeted, offered a drink (we declined, planning on wine with dinner) and a menu, told of the specials. It took a while before the server returned, but that was not a problem; the restaurant was quite crowded, with a large family party (at least 16 people, including a number of children) in an adjoining area and we were enjoying the opportunity to talk.
Athena’s is a good-sized restaurant with a menu that includes steaks, chops and fish in addition to a large handful of Grecian specialties – lamb shank, moussaka, pastitsio, dolmades – found in many other St. Louis Greek restaurants. We ordered avgolemeno soup and a Greek salad to start, followed by lamb shank and moussaka and a bottle of Coppola California shiraz/syrah, two names for the same grape.
Our adventure was just beginning.
We chatted about one thing and another, plans for a summer trip, discussion of local theater and politics, the Presidential race, updates on children and grandchildren. Managers and the owner and a man in chef’s white were here and there, stopping to visit with regular customers and with obvious strangers. It seemed like an extremely smooth operation, especially since someone had mentioned that the staff was short a couple of people that evening.
Not so fast. . . .
About 10 minutes later (we were not keeping exact times; we don’t operate that way), another server arrived, carrying the entrees.
"Who gets the lamb shank?" she asked cheerfully. We always cast a fishy eye at that question. She was not the person who took our order, but there should be a system whereby the server knows who gets what, especially if there are just two diners. If she had guessed, her chances of being correct were 50-50.
"What happened to our appetizers?" we asked. She looked, as the old descriptive goes, as if she had been hit in the head with a cow. "You didn’t get appetizers?" she asked, clearly startled, then apologized, did a crisp about-face and headed for the kitchen.
A few minutes later, with another apology, she returned, carrying the soup and the salad. The latter, properly rough-cut slices of red onions and green peppers with chunks of tomato, obviously had been tossed together in a hurry. The pepper slices still held seeds and much of the white membrane, though, once trimmed, they were delicious. We’d asked for the Kalamata olive vinaigrette rather than balsamic vinegar dressing for the salad, and it was a good choice, thick with lots of bits of olive.
We still were wondering about the main courses, however, and were nearly positive that the plates had been returned to the kitchen and left on a work area, or perhaps under a warming light.
The soup was tasty, with plenty of chicken, rice and a good lemon flavor, but it was not quite hot enough. Years ago, Joe listened as the late Jack Miller, who founded the excellent culinary program at St. Louis Community College at Forest Park, told his classes, "The most important thing about food service is to serve the cold food cold and the hot food hot." It’s still the most important thing, and too many kitchens ignore it.
Where we are concerned, they ignore it at their peril.
The entrees arrived, even though
we were not quite finished with the appetizers , and they proved our point. The lamb was not only barely warm, but also extremely tough. The moussaka had superior flavor, with cinnamon adding a lovely touch, but it too was barely warm. We looked at one another and turned to the wine, which was delicious.
We picked around the edges of the meal. Being cold does not destroy moussaka, though it damages it severely. The broccoli was not hot enough, either, but Ann is fond of broccoli. After a while, the man who appeared to be the owner stopped at the table and inspected our plates. "Is there a problem?" he asked.
We stared at one another. It is not our policy to send dishes back, nor to complain to a server, manager or owner. We use a computer for that. But the man obviously was disturbed because a customer appeared unhappy.
We told him.
He picked up the plates and went away.
When he returned, he wore a distraught expression, which any good host would wear if he gave someone something not up to his standards. "Please," he said. "Please, if I wrap a moussaka and a lamb shank, will you take them home and have them for dinner tomorrow?"
We looked at one another again. It was, for us, a long silence. Finally Joe nodded and said we would accept his offer. The man grinned, suggested dessert and Greek coffee, a favorite of ours, and disappeared. A server came by; we ordered galaktoboureko and coffee (Greek or Turkish are similar to our tastes) and went back to the excellent wine.
But we weren’t finished. We split the galactoboureko, the creamy custard and the crunchy filo dough in a very light sauce, enjoyed the coffee (which was finished tableside, and at a swell temperature), finished the wine and asked for a check. When the server presented it, everything we had ordered was on it – except the $30 bottle of wine and the dessert.
We didn’t think twice about accepting the dessert – it’s the sort of courtesy many restaurateurs extend to good customers, or to smooth a ruffled feather – but the wine was a different matter. We don’t know if it was a mistake (after all, there already had been a sufficiency of them) or an attempt to deflate potential criticism, but we mentioned it, the check was removed and returned with the wine added. We paid it.
And as we drove home, we discussed what had happened and what we, or the restaurant should have done. We think the restaurant was right in removing the plates when they were brought at the wrong time. If the plates then sat in the kitchen long enough to dry out, fresh entrees should have been prepared. Lamb shanks are braised and are nearly ready to serve, and the moussaka, prepared in the oven, is in a similar category. We think the entrees remained in the kitchen while we were served the appetizers, then were brought back to the table..
Should we have accepted what amounted to two more entrees, $28.89 according to the menu? Well, we don’t go to restaurants to embarrass owners or chefs or servers, and whether or not we were recognized as food writers, we think Athena’s should have been allowed to try to make amends. And did, because both entrees were superior – and given our oven, they were hot enough. The lamb shank was tender, in natural juices slightly thickened and touched with just a slight note of what seemed to be fresh rosemary. The moussaka was splendid, heightened by the cinnamon, and with good ground beef and properly cooked slices of potato.
We write about this to offer a little slice of life -- and to explain that we were happy with the restaurant and much of the service. We’ll dine at Athena’s again. We really had no sign whatsoever that anyone, staff or patrons, recognized us. Just another Saturday night with St. Louis Eats and Drinks.
Athena’s Greek & American Cuisine
15662 Manchester Rd., Ellisville
636-527-0771
Lunch & Dinner daily
Credit cards: All major
Wheelchair access: Fair
Smoking: Yes
Entrees: $12-$27

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